Training & Operations
Your team owns the system when we are done.
A system is only a success if the people responsible for it can understand, operate, and build on it after launch. Training & Operations is how we hand the keys back, not a sealed envelope.
We document how everything works, record walkthroughs, run hands-on workshops, and offer an optional on-call rotation while your team builds confidence. We stay on email when something needs steady hands.
- Runbooks
- Workshops
- On-call
A good fit if
- You are launching a new system and your team needs to run it.
- Knowledge of a critical system lives with one person or an outside vendor.
- Your team inherited a system with little or no documentation.
- You want support on call while your team gets up to speed.
What's included
- Runbooks for daily operation and common problems
- Recorded walkthroughs of the system
- Hands-on workshops for your team
- Handoff of access, credentials, and documentation
- Optional on-call rotation after launch
What you have at the end
- A team that can operate and extend the system
- Documentation that stays with you, not with the vendor
- Support available while confidence builds
How an engagement works
Every project starts with a two-week Discovery.
Discovery is a fixed-fee engagement, starting at $6,000, that ends in a priced, scoped plan. From there, work runs in two-week sprints with weekly demos, and finishes with runbooks and training so your team owns the result. One accountable partner stays responsible from start to handoff, with delivery from our team of 40+ engineers, integrators and operators across North America, Europe and Asia.
Other disciplines